No. You can stop and start the course as often as you like. Just remember where you left off!
Many of the quizzes require hand-written answers. These require a human to review the answers in order to update the total points for that quiz. You don't need to wait for this to happen....just keep taking your course and check back in a day or two!
This might happen for a few reasons. First, it may be that some of your answers still need to be verified by our staff. If all of your quizzes have been verified, then look through the lessons and make sure that everything is marked as complete. If you still have questions, just send us a note!
Typically, we cancel registrations on OCCRRA if the class is not paid for by the registration date. You can always register again if you'd like to take the training. Registrations might also be cancelled if the name on your Learning Professor profile doesn't match a name on the OCCRRA sign in sheet. Don't worry though....this can always be corrected with a simple email!
We assign credit to the state systems on Tuesdays and Thursdays.
This is a quirk in the OCCRRA. The OCCRRA system doesn't recognize the difference between an online class and an in-person class, and doesn't realize that an agency may have given you more time to complete the class. When the date of the class that you signed up for has passed, the OCCRRA system automatically lists you as a no-show. Don't panic. You still have your entire four months to complete your class. Once you successfully complete the class, the OCCRRA system will be updated and your attendance will be registered.
To purchase a course go to the top of the web page and click on Course Catalog. Once you’re in the course catalog, select the course you would like to purchase. A new page will load with the course description and a purchase button. Click on the purchase button.
Check over the information you entered. If it all appears correct send us an email and we will look into. You may need to check with your bank.
There are a couple ways you can do this. You can either purchase the courses for each person separately or use the directors/administrators tab. Scroll down the page and click on Enroll Multiple Students Using Group Registration.
Just send us an email and we will get the receipt sent over right away!
Sorry! Unfortunately we don’t give refunds for our courses. If you have purchased an online course from us and already have credit for that course, please contact us so that we issue you a credit for a future course.
Send us an email and we will get you in the right class!
Click on the directors/administrators button at the top of the home page. This will allow you to register multiple staff from your center. For more help with group registration, please email firstname.lastname@example.org
All you need for our courses is a computer/tablet/laptop with internet access and speakers. No need to download any special software!
Check your internet speed. If it’s too low the videos may not load. To check your internet speed click on the link provided. If your internet speed is fine there might be a technical error on our side. Send us an email to let us know and we will start working on it right away!
Completion / Log in
To begin your course, click on the Start My Course/Log In button at the top of the page. This will bring you to a page that prompts to log in if you haven’t already. Once you’re logged in, all of the courses you have purchased will appear. Now just click on the course you want to work on!
Just click on the Start My Course/Log In button at the top of the page to log in!
The email address you entered when you purchased your course is what you will use to log in. You may still need to create a password for the account if this is your first time logging in.
You should be able to reset password. If you are having trouble resetting it, send us an email and we will reset it for you.
Click on the My Account tab. Within the page that is uploaded you can update your username, password, view orders, edit personal information, etc.
No. We actually need you to register under your name. This makes it easier for us to view your individual progress if we need to take a look at your stuff.
Grading / Certification
We try our best to grade quizzes everyday, however expect up to two business days for your grades to post.
Yes! You can take the quizzes as many time as you like.
Once you have successfully completed all of the quizzes and you have marked all of the sections complete, you can expect your certificate to be emailed to you.
Send us an email and we will send over your certificate.
The Learning Professor documents will open in a new window on your computer. Move your mouse to the top of the page until you see a download button appear in the right corner. Click on the button and you will save the file to your computer. To print, simply open the file and print it!
We are so happy to hear that you love our videos! Unfortunately once your four months in the course has ended you will no longer be able to view the videos. Feel free to take notes and print or download the handouts to record the awesome information!